Stéphane Hernandez Luis
About Stéphane Hernandez Luis
Stéphane Hernandez Luis is a Relationship Manager at HSBC, with a career spanning over a decade in the banking and customer service sectors. He has held various roles at ING Bank France and LCL, and has a background in financial consulting and management education.
Work at HSBC
Stéphane Hernandez Luis has been employed at HSBC as a Relationship Manager since 2019. In this role, he is responsible for managing client relationships and providing financial solutions tailored to their needs. His experience in the banking sector allows him to effectively address client inquiries and foster long-term partnerships. He operates in the Région de Reims, France, where he applies his extensive knowledge of banking products and services.
Previous Experience in Banking
Before joining HSBC, Stéphane Hernandez Luis held various positions at ING Bank France. He worked as a Chargé de clientèle from 2010 to 2013, where he managed client accounts and provided customer support. He later served as Responsable d’équipe for 9 months in 2016, overseeing a team and ensuring operational efficiency. Additionally, he worked as Chargé de développement opérationnel prestataires for 5 months in 2016, focusing on operational development. His tenure at ING Bank included a role as Référent from 2013 to 2016, contributing to client management strategies.
Education and Expertise
Stéphane Hernandez Luis studied at Université de Reims Champagne-Ardenne, where he earned a BTS MUC in management in 2009. He furthered his education at CTI Advanced, achieving a qualification as Conseiller financier bancassurance from 2017 to 2018. His educational background provides him with a solid foundation in financial services and client management, enhancing his capabilities in the banking sector.
Career at LCL and Orange
Stéphane Hernandez Luis also gained experience at LCL, where he worked as a Conseiller clientèle for 10 months in 2018-2019 in Fismes, Champagne-Ardenne. Prior to that, he was employed at Orange as a Chargé de clientèle for 6 months in 2009 in Région de Reims. These roles contributed to his understanding of customer service and relationship management in the financial and telecommunications sectors.