Stephen Forrest
About Stephen Forrest
Stephen Forrest serves as the Senior Business Manager in the Continental Europe COO Office at HSBC, a position he has held since 2020. He has extensive experience in various roles at HSBC, including Deputy Client Selection and Exit Manager and Senior Transformation Manager, and is skilled in stakeholder management and process improvement.
Work at HSBC
Stephen Forrest has been with HSBC since 2011, holding various positions that demonstrate his expertise in business management and operations. He currently serves as the Senior Business Manager in the Continental Europe COO Office, a role he has held since 2020. Prior to this, he worked as a Deputy Client Selection and Exit Manager from 2017 to 2019, and as a Senior Transformation Manager from 2018 to 2020, both in the Isle of Man. His earlier roles include Operations Manager and Contact Center Manager, which provided him with a solid foundation in operational processes and team management.
Education and Expertise
Stephen Forrest is certified in APMG-International Agile (DSDM) Project Management, indicating his proficiency in agile methodologies. His skills include stakeholder management, team-based problem solving, and process mapping. He specializes in enhancing project delivery and change management, contributing to operational efficiency within his teams. His experience in cross-location and remote working further supports effective collaboration across different geographies.
Background
Stephen Forrest has accumulated over a decade of experience in various managerial roles at HSBC. His career began in 2011 as an Operations Manager in the Isle of Man, where he developed foundational skills in operations and team leadership. Over the years, he transitioned through multiple roles, including Project Manager and Business Implementation Manager, which allowed him to gain a comprehensive understanding of business operations and client management.
Achievements
Throughout his tenure at HSBC, Stephen Forrest has contributed to multiple initiatives aimed at improving operational efficiency and project delivery. His roles have involved significant responsibilities in managing teams and implementing change management strategies. His expertise in process mapping has played a crucial role in streamlining operations, thereby enhancing overall productivity within the organization.