Stephen Gillett
About Stephen Gillett
Stephen Gillett is a Senior Digital Analysis Manager at HSBC, where he has worked since 2021. He has extensive experience in digital analysis, having held various roles at HSBC and previously at Simple Mastery Limited and First Direct.
Current Role at HSBC
Stephen Gillett serves as the Senior Digital Analysis Manager at HSBC, a position he has held since 2021. In this role, he is responsible for overseeing digital analysis initiatives, focusing on enhancing customer experiences through data-driven insights. His tenure at HSBC reflects a commitment to leveraging digital tools and analytics to improve banking services.
Previous Positions at HSBC
Before his current role, Stephen Gillett worked at HSBC in various capacities. He was a Digital Analyst from 2014 to 2017, where he contributed to the development of digital strategies. He then advanced to Lead Digital Analyst from 2017 to 2021, managing a team and driving key digital projects that supported the bank's objectives.
Experience at Simple Mastery Limited
Stephen served as the Managing Director at Simple Mastery Limited from 2010 to 2014. In this role, he directed the company’s operations and strategic initiatives, focusing on delivering effective solutions to clients. His leadership experience in this capacity provided him with a strong foundation in management and business development.
Career at First Direct
Stephen Gillett held multiple roles at First Direct from 2006 to 2014. He began as a Customer Service Representative and progressed to roles such as People Experience Officer and Team Leader. His experience at First Direct encompassed customer service, team management, and enhancing employee experiences within the organization.
Education and Qualifications
Stephen Gillett studied at the University of the West of England, where he earned a Bachelor of Laws (LLB) degree from 2003 to 2006. His education in law has contributed to his analytical skills and understanding of regulatory frameworks within the banking sector.