Suhail Ahmed
About Suhail Ahmed
Suhail Ahmed is an IT Analyst with extensive experience in the financial services sector, currently working at HSBC in London. He has a Bachelor's degree in Financial Services from Bradford College and has held various roles in companies such as Santander UK, Lowell Group, Lloyds Banking Group, and Barclays.
Work at HSBC
Suhail Ahmed has been employed at HSBC as an IT Analyst since 2017. In this role, he is responsible for providing deployment and support services for IMAC (Install, Move, Add, Change) to the IT Infrastructure. He also engages in project work and other ad-hoc tasks, ensuring that the IT systems operate efficiently. His position requires collaboration with third-party technical specialists to facilitate project support and resolve technical issues.
Education and Expertise
Suhail Ahmed studied at Bradford College, where he pursued a Bachelor's degree in Financial Services from 2007 to 2011. This educational background has equipped him with knowledge relevant to the financial sector, which he applies in his current role in IT. His expertise encompasses managing teams of Windows and Microsoft SCCM engineers, as well as developing and managing Key Performance Indicators (KPIs) to enhance performance and drive improvements.
Background
Suhail Ahmed has a diverse work history in the financial and IT sectors. He began his career at Santander UK Corporate & Commercial, where he worked as a Complaint Handler and Administrator in 2012. He later held positions at Barclays as a PPI FOS Case Manager and Quality Checker, and at Lowell Group as a Customer Service Advisor. His experience includes handling complaints and ensuring data migration accuracy during machine transitions.
Achievements
Throughout his career, Suhail Ahmed has developed and managed KPIs aimed at driving improvements in service delivery. His role in managing a team of engineers highlights his leadership capabilities. He has also been involved in ensuring data integrity during transitions, which is critical in IT operations. His ability to communicate effectively with third-party specialists further demonstrates his commitment to resolving technical issues and supporting project needs.