Sumon Bhattacharya
About Sumon Bhattacharya
Sumon Bhattacharya is an L&D Specialist and Digital Training Manager at HSBC, with extensive experience in training and development across various roles and locations. He has a strong background in project management, e-learning development, and training needs analysis, having worked in the banking and customer service sectors for over two decades.
Current Role as L&D Specialist at HSBC
Sumon Bhattacharya has been working at HSBC as an L&D Specialist and Digital Training Manager since 2016. In this role, he focuses on enhancing learning and development initiatives within the organization. He is based in the Kraków Area, Poland, where he manages various training programs and digital learning solutions.
Previous Experience at HSBC
Prior to his current position, Sumon Bhattacharya held several roles at HSBC. He served as Assistant Manager Training for KYC from 2013 to 2016 in Bangalore, where he conducted Training Needs Analysis and developed blended learning solutions. He also worked as Assistant Manager, Learning & Development from 2005 to 2007 and as Relationship Manager in the Special Credits Unit from 2008 to 2013, gaining extensive experience in training and development.
Work Experience at Dell and GE Capital
Sumon Bhattacharya began his career as a Customer Service Executive and Soft Skills Trainer at GE Capital from 2001 to 2003. He then transitioned to Dell, where he worked as a Customer Experience Coach from 2003 to 2005. These roles contributed to his foundational skills in customer service and training.
Educational Background in Commerce
Sumon Bhattacharya studied at Calcutta University, where he earned a Bachelor of Commerce (B.Com) degree from 1998 to 2001. This educational background provided him with a solid foundation in commerce, which supports his professional roles in training and development.
Project Management and Training Initiatives
Throughout his career, Sumon Bhattacharya has handled project management for training digitization efforts across multiple departments and locations. He has developed and maintained e-learning modules using tools like Articulate Storyline and managed the rollout of external qualification programs for KYCS, including the ICA certification.