Sushil Tiwari
About Sushil Tiwari
Sushil Tiwari is a Senior Software Engineer at Infosys Pvt. Ltd. India, with a background in technology architecture and extensive experience in production support for critical customers. He holds an MCA from the University of Pune and has worked in various domains including banking, retail, and insurance.
Work at HSBC
Sushil Tiwari began his IT career at HSBC Global Technology India in June 2008. He held the positions of Tech Lead and Senior Software Engineer during his four-year tenure, which concluded in 2012. His role involved significant contributions to software engineering projects, focusing on delivering solutions that met the needs of the banking sector.
Current Role at Infosys Pvt. Ltd.
Sushil Tiwari joined Infosys Pvt. Ltd. in March 2018 as a Technology Architect. In this role, he has leveraged his extensive experience in production support, particularly for Tier 1 and critical care customers. He adheres to service level agreements (SLA) and manages incident priorities effectively, ensuring high-quality service delivery.
Education and Expertise
Sushil Tiwari studied at the University of Pune, where he earned a Master of Computer Applications (MCA) degree from 2005 to 2008. His educational background has equipped him with a solid foundation in computer applications, which he applies in his professional endeavors. He possesses primary skills in IBM Mainframes, including COBOL, DB2, JCL, CICS, and VSAM.
Background in IT Service Management
Sushil Tiwari has developed expertise in ITIL and other service management methodologies throughout his career. His experience includes working as a Technical Specialist at Zensar Technology India, where he managed IT operations and support for clients in various sectors, including banking, retail, and insurance.
Project Management Experience
In addition to his technical skills, Sushil Tiwari has experience managing projects in the Banking, Retail, and Insurance domains. He worked as an onshore lead in London for Zensar Technology India, overseeing Retail Selling IT Operations and Support for the John Lewis Partnership, showcasing his ability to manage complex IT environments.