Tere Cootauco
About Tere Cootauco
Tere Cootauco serves as the Assistant Vice President at HSBC, where she has worked since 2015. She has a background in quality management and operations, having held various roles at HSBC and Teletech over the years.
Work at HSBC
Tere Cootauco has held multiple positions at HSBC, demonstrating a progressive career within the organization. She worked as a Quality Manager from 2009 to 2012, where she focused on maintaining high standards in service delivery. Following this role, she served as an Operations Manager from 2012 to 2015, overseeing operational processes and ensuring efficiency. Since 2015, she has been working as an Assistant Vice President, contributing to strategic initiatives and operational excellence.
Experience at TeleTech
Before her tenure at HSBC, Tere Cootauco worked at TeleTech in various capacities. She began as a Quality Assurance Supervisor from 2005 to 2007, where she was responsible for monitoring and improving service quality. She then advanced to the role of Quality Assurance Manager from 2007 to 2009, leading quality assurance efforts and implementing best practices to enhance customer satisfaction.
Education and Expertise
Tere Cootauco completed her secondary education at Quezon City Science High School, attending from 1994 to 1998. She then pursued higher education at the University of Santo Tomas, where she earned a Bachelor of Science degree from 1998 to 2002. Her educational background has equipped her with the knowledge and skills necessary for her roles in quality management and operations.
Professional Background
Tere Cootauco has built a solid professional background in quality assurance and operations management. Her career spans over a decade, with significant experience in both HSBC and TeleTech. This experience has enabled her to develop expertise in quality control, operational efficiency, and team leadership.