Thejaswini Muralidhara
About Thejaswini Muralidhara
Thejaswini Muralidhara is a Lead AVP in Business Consulting and Analytics at HSBC, with over 11 years of experience in the IT/ITeS sector. She has held various roles at ACI Worldwide and Thomson Reuters, specializing in project management and business improvements.
Current Role at HSBC
Thejaswini Muralidhara serves as the Lead AVP Business Consulting - Analytics at HSBC, a position she has held since 2021. Based in Bengaluru, Karnataka, India, she focuses on leveraging analytics to drive business consulting initiatives. Her role involves overseeing project management and implementing strategies that enhance operational efficiency and customer satisfaction.
Previous Experience at ACI Worldwide
Prior to her current position, Thejaswini worked at ACI Worldwide in various capacities. She served as a Supervisor Business Process from 2018 to 2020, and before that, she held the role of Senior Business Process Analyst for eight months in 2018. Additionally, she worked as a Business Process Analyst from 2015 to 2018, accumulating significant experience in business process optimization and management.
Professional Background in Business Process Analysis
Thejaswini has over 11 years of experience in the IT/ITeS sector, specializing in project management and business improvements. She has held positions at Thomson Reuters as a Business Process Analyst from 2012 to 2015, and at Cross Border Executives Management Group as a Black Belt for one year. Her expertise includes problem management, change governance, and exception management.
Education and Academic Qualifications
Thejaswini Muralidhara completed her Bachelor of Engineering at Sir M Visvesvaraya Institute of Technology from 2004 to 2008. She also studied at Mount Carmel College, achieving her undergraduate degree from 2002 to 2004. Additionally, she has a background in engineering education from SFX, where she studied from 1990 to 2002.
Skills and Specializations
Thejaswini possesses a diverse skill set that includes proficiency in tools adoption, IT service management, and knowledge management. She is experienced in utilizing agile methodologies for team management and training. Her competencies extend to change leadership, business transformation, and lean management, with a focus on driving process efficiency and enhancing customer satisfaction.