Theo Matsas
About Theo Matsas
Theo Matsas is the Head of IT Infrastructure and Delivery at HSBC, with over 20 years of experience in IT Service Management and cloud managed services. He has held various leadership roles in companies such as AMP, Interactive Pty Ltd, Triforce Australia, and Resolution Life, focusing on vendor management, application support, and continuous improvement in IT operations.
Current Role at HSBC
Theo Matsas serves as the Head of IT Infrastructure and Delivery (ITID) at HSBC since 2021. In this role, he oversees the management of IT infrastructure and delivery processes, ensuring the stability and efficiency of IT services. His responsibilities include leading application support teams across middleware layers and managing systems on both private and public cloud infrastructures, including AWS. Matsas focuses on driving continuous improvements in client services, IT helpdesk operations, and data center infrastructure management.
Previous Experience at AMP
Before joining HSBC, Theo Matsas worked at AMP as the Application Services Manager from 2018 to 2019. During his tenure in Sydney, Australia, he was responsible for overseeing application services and ensuring the effective delivery of IT solutions. His role involved managing teams and coordinating with various stakeholders to align IT services with business objectives.
Professional Background in IT
Theo Matsas has over 20 years of experience in IT Service Management (ITSM) and cloud managed services. His career includes significant roles at Interactive Pty Ltd, where he worked for 17 years, and at Triforce Australia as Operations Manager for Managed and Hosted Services from 2016 to 2018. He also held the position of Head of Platform Services - Technology and Operations at Resolution Life from 2019 to 2020. His extensive background has equipped him with expertise in vendor management and contract negotiations.
Leadership and Management Skills
In his various roles, Theo Matsas has demonstrated strong leadership and management capabilities, particularly in overseeing technical teams. He emphasizes the importance of staying updated with industry trends through continued education and participation in technical forums and conferences. His focus on leadership extends to establishing robust project management practices and ensuring effective business-as-usual (BAU) operations across teams located locally, interstate, and offshore.
Technical Expertise and Responsibilities
Theo Matsas possesses expertise in implementing, maintaining, and administering IT infrastructure across various technologies, including Wintel, virtualization, storage, and backup systems. He leads initiatives aimed at enhancing IT service delivery and operational efficiency. His experience includes managing application support teams and driving improvements in areas such as client services and telecoms, which encompass both data and voice solutions.