Theresa A. Cobb (Mucci)
About Theresa A. Cobb (Mucci)
Theresa A. Cobb (Mucci) serves as the Assistant Vice President and Branch Service Manager at HSBC, where she has worked since 2005. With 27 years of experience in the banking industry, she specializes in KYC/CIP and AML monitoring, and is recognized for her commitment to customer service and team leadership.
Work at HSBC
Theresa A. Cobb has been employed at HSBC since 2005, where she holds the position of Assistant Vice President, Branch Service Manager. In this role, she oversees branch operations and ensures compliance with banking regulations. Her tenure at HSBC has spanned 19 years, during which she has developed expertise in key areas such as Know Your Customer (KYC), Customer Identification Program (CIP), and Anti-Money Laundering (AML) monitoring. Cobb's responsibilities include managing branch staff, enhancing customer service, and implementing operational efficiencies.
Previous Experience at Bank of America
Before joining HSBC, Theresa A. Cobb worked at Bank of America from 2001 to 2005. During her four years there, she served as Branch Operations Supervisor/Manager. In this capacity, she was responsible for overseeing daily branch operations, ensuring compliance with banking policies, and enhancing customer service. This experience laid the foundation for her subsequent career at HSBC, where she has continued to build on her operational and compliance expertise.
Education and Expertise
Theresa A. Cobb studied at Nassau Community College from 1990 to 1996, where she earned a degree in Liberal Arts and Sciences/Liberal Studies. This educational background has contributed to her analytical skills and understanding of diverse perspectives, which are essential in the banking industry. With 27 years of experience in banking, Cobb specializes in branch operations and compliance, particularly in KYC, CIP, and AML practices.
Professional Certifications
Theresa A. Cobb is certified as a New York State Notary Public. This certification allows her to perform various legal functions, including witnessing signatures and administering oaths. Her notary public status complements her banking expertise and enhances her ability to serve clients effectively.
Skills and Leadership
Theresa A. Cobb is recognized for her commitment to superior customer service and effective team leadership. She has experience in coaching staff and promoting cross-selling strategies within the banking sector. Cobb demonstrates strong multitasking abilities and self-motivation, which contribute to her success in managing branch operations and fostering a positive work environment.