Tilden Lau
About Tilden Lau
Tilden Lau serves as the Senior Manager of Business Transformation in Wealth & Personal Banking at HSBC, where he focuses on enhancing customer satisfaction through process re-engineering. With over 20 years of experience across various industries, he has a strong background in designing solutions for banking products and improving operational efficiency.
Work at HSBC
Tilden Lau has been employed at HSBC since 2011, holding various positions that contribute to the bank's operational efficiency and customer satisfaction. Currently, he serves as Senior Manager, Business Transformation, Wealth & Personal Banking, a role he has occupied since 2017. In this capacity, he designs end-to-end solutions for new bank products and simplifies existing processes to enhance customer experience. Prior to this, he worked as Senior Manager, Regional Banking Operations from 2015 to 2017, and as Process Consultant from 2011 to 2014. His tenure at HSBC reflects his commitment to improving banking operations and customer service.
Education and Expertise
Tilden Lau's educational background includes a Master of Arts (MA) in Engineering from the University of Cambridge, where he studied from 1990 to 1993. He also attended Malvern College from 1988 to 1990. Lau's expertise spans over 20 years in various sectors, including financial services, catering, and manufacturing. His skills include process re-engineering, team leadership, and the design of banking solutions, which he applies to enhance operational efficiency and customer satisfaction.
Background
Tilden Lau has a diverse professional background, having worked in multiple industries before his long-standing career at HSBC. He served as Technical Consulting Manager at Jardine OneSolution from 2001 to 2007, where he gained valuable experience in technical consulting. His career trajectory illustrates a strong foundation in both technical and managerial roles, which he has leveraged in his subsequent positions in the banking sector.
Achievements
Throughout his career, Tilden Lau has demonstrated a proven track record in increasing customer satisfaction and quality through process re-engineering. His initiatives in simplifying and digitizing banking processes have led to enhanced operational efficiency. Lau leads high-performing teams, implementing strategies that drive improvements under time-sensitive and resource-limited conditions, showcasing his ability to manage complex projects effectively.