Tom Craig
About Tom Craig
Tom Craig is a Collections Associate at HSBC Retail Banking and Wealth Management, where he has worked since 2016 in Birmingham, United Kingdom. He holds a 1st Class Honours Bachelor of Arts in Business Enterprise from the University of Birmingham and has experience in various roles, including as a Promotions Specialist and a Work Experience Placement.
Work at HSBC
Tom Craig has been employed at HSBC Retail Banking and Wealth Management since 2016. He holds two positions within the organization: Onboarding Specialist and Collections Associate. In his role as Onboarding Specialist, he has been responsible for facilitating the onboarding process for new clients. As a Collections Associate, he manages collections activities to ensure timely payments and maintain customer relationships. Both roles have been based in Birmingham, United Kingdom, where he has accumulated eight years of experience.
Education and Expertise
Tom Craig completed his secondary education at Dowham Market High School, achieving 10 GCSEs with grades C or above from 2005 to 2010. He then attended Downham Market Sixth Form, where he studied Business Studies and Media Studies, earning A Levels from 2010 to 2012. Following this, he pursued higher education at the University of Birmingham, where he studied Business Enterprise and graduated with a First Class Honours Bachelor of Arts (B.A.) in 2016.
Background
Tom Craig began his professional journey with a work experience placement at Mapus-Smith & Lemmon LLP in 2010, which lasted for one month in Downham Market. In 2014, he worked briefly as a Promotions Specialist at JD Wetherspoon in Birmingham, where he contributed to promotional activities for two months. These early experiences provided him with foundational skills that he later applied in his roles at HSBC.
Career Progression
Since joining HSBC in 2016, Tom Craig has developed his career within the organization. His dual roles as Onboarding Specialist and Collections Associate reflect his versatility and ability to adapt to different functions within retail banking. His experience in customer onboarding and collections has equipped him with a comprehensive understanding of banking operations and client management.