Tuğçe Peker
About Tuğçe Peker
Tuğçe Peker is a Global Customer Service Representative at HSBC, with a background in International Relations and Aviation Management. She has held various roles in customer service and sales, gaining experience in communication and client interaction.
Current Role at HSBC
Tuğçe Peker has been employed at HSBC as a Global Customer Service Representative since 2020. In this role, she is responsible for addressing customer inquiries, providing support, and ensuring a high level of service quality. Her position requires strong communication skills and the ability to handle various customer service scenarios effectively.
Previous Work Experience
Prior to her current role at HSBC, Tuğçe Peker gained diverse experience in customer service and retail. She worked as a Cashier at A101 Yeni Mağazacılık A.Ş. for three months in 2015. From 2017 to 2019, she served as a Sales Consultant at LC Waikiki for two years. Additionally, she worked as a Call Center Consultant at TurkNet İletişim Hizmetleri for two months in 2016. These roles contributed to her development in customer interaction and service delivery.
Education and Expertise
Tuğçe Peker holds a Bachelor's degree in International Relations from Adnan Menderes University, where she studied from 2013 to 2017 and graduated with a GPA of 2.86 out of 4. She furthered her education at Anadolu Üniversitesi, achieving a degree in Aviation Management from 2017 to 2022. Currently, she is pursuing studies in Airway Management at Anadolu University, enhancing her expertise in the aviation sector.
Communication Skills Development
Tuğçe Peker has developed strong communication skills through various roles in the service industry. Her experience as a waitress in different cafes has allowed her to interact with a diverse range of customers, enhancing her ability to communicate effectively and manage customer relationships.