Usman Abdulgafur
About Usman Abdulgafur
Usman Abdulgafur serves as the Senior Business Support Manager for Corporate Services UK at HSBC, where he has worked since 2007. He has implemented innovative methodologies and digital transformations that have improved operational efficiency and risk management within the organization.
Work at HSBC
Usman Abdulgafur has been employed at HSBC since 2007, serving as the Senior Business Support Manager in Corporate Services UK – COO. Over his 17 years at the organization, he has contributed to various initiatives aimed at improving operational efficiency and risk management. His role involves managing the CAPEX/OPEX budget and governance for Corporate Services UK, ensuring that financial resources are allocated effectively.
Education and Expertise
Usman Abdulgafur studied at Leicester College from 2001 to 2004, where he earned A-Levels in Business Administration and Management. He furthered his education at The University of Northampton from 2004 to 2007, obtaining a Bachelor's degree in the same field. His academic background provides a solid foundation for his expertise in business support and management.
Background
Usman Abdulgafur is based in London, England, United Kingdom. His career at HSBC has been marked by a focus on strategic planning and operational improvements within Corporate Services UK. He has acted as an internal consultant, facilitating collaboration between Corporate Services UK and Wealth and Personal Banking.
Achievements
Usman Abdulgafur has introduced and implemented Design Thinking and Journey Mapping methodologies, which have led to streamlined processes within Corporate Services UK. He has also played a significant role in digital transformation initiatives, particularly for the HSBC Sports and Social club structure. Additionally, he successfully mitigated risk by leading the Incident Management Team, ensuring zero downtime for HSBC.
Process Improvements
Usman Abdulgafur achieved a notable reduction in workload by implementing changes in Risk & Governance data, resulting in a saving of two full-time equivalent working days per month. His efforts in process improvement have contributed to enhanced operational efficiency within the organization.