Valeria Vazquez Marquez
About Valeria Vazquez Marquez
Valeria Vazquez Marquez serves as the Cybersecurity Service Management Lead for the Americas at HSBC, where she oversees a team focused on cybersecurity service delivery. With a career spanning over 15 years at HSBC in various roles, she emphasizes risk minimization and customer satisfaction in her work.
Current Role in Cybersecurity
Valeria Vazquez Marquez serves as the Cybersecurity Service Management Lead for the Americas at HSBC since 2021. In this role, she manages a team of Engagement Managers dedicated to delivering cybersecurity services across the Americas region. Her responsibilities include ensuring compliance with service level agreements (SLAs) for cybersecurity requests and focusing on minimizing risks while maintaining high customer satisfaction.
Previous Experience at HSBC
Valeria has held multiple positions at HSBC, contributing to various aspects of data governance and cybersecurity. She worked as a System Analyst from 2006 to 2012 for six years in Mexico. Following this, she served as Lead Data Governance EDWH from 2012 to 2014 for two years. After a brief role as Vendor Management & Projects Lead in 2014 for two months, she continued as Enterprise Data Warehouse Technical Lead from 2014 to 2019 for five years. Most recently, she was a Cyber Security Engagement Manager from 2019 to 2021 for two years.
Education and Expertise
Valeria studied at Tecnológico de Monterrey, where she earned a Master in Information Technology Management (MIT) from 2018 to 2021. She also completed a degree in Marketing from 1999 to 2003. Her educational background provides her with a strong foundation in both technology management and marketing, which supports her current role in cybersecurity service management.