Vana Tsakalidou
About Vana Tsakalidou
Vana Tsakalidou serves as the CDD Team Lead at HSBC in Kraków, Poland, a position she has held since 2016. She holds a master's degree from the University of Bologna and has previous experience in human resources and customer service roles.
Work at HSBC
Vana Tsakalidou has been serving as the CDD Team Lead at HSBC since 2016. In this role, she has been responsible for overseeing customer due diligence processes within the organization. Her tenure at HSBC has spanned eight years, and she is based in Kraków, Lesser Poland Voivodeship, Poland. Her leadership in this position contributes to the bank's compliance and risk management strategies.
Education and Expertise
Vana Tsakalidou holds a Master's degree from Alma Mater Studiorum – Università di Bologna, which she completed in 2011. Prior to this, she earned a Bachelor's degree from Aristotle University of Thessaloniki (AUTH) between 2005 and 2009. Her educational background provides a foundation for her expertise in human resources and customer service.
Background in Human Resources
Before joining HSBC, Vana Tsakalidou worked in various roles that enhanced her human resources expertise. She served as a Human Resources Generalist at Metafrasi from 2013 to 2014. Additionally, she worked as a Customer Service Specialist and Human Resources Administrator at Aon for nine months in 2014-2015. These positions contributed to her understanding of HR processes and customer relations.
Previous Experience in Customer Service
Vana Tsakalidou has a background in customer service, having worked as a Senior Airport Services Agent at Emirates from 2012 to 2013. This role involved managing customer interactions and ensuring service quality at the airport. Her experience in customer-facing roles has informed her approach to team leadership and client relations.