Veena Kumar
About Veena Kumar
Veena Kumar serves as the Head of IT Client Experience Management at HSBC, where she has worked since 2021. With extensive experience in global transformations and system automation in banking, she excels in building relationships and supporting merchant acquisitions.
Work at HSBC
Veena Kumar serves as the Head of IT Client Experience Management at HSBC, a position she has held since 2021. Based in Mettawa, Illinois, she has been instrumental in enhancing client experiences through effective IT strategies. Her role involves overseeing global transformations and system automation, particularly within the Credit Cards and Banking sectors. Kumar focuses on building strong relationships with both internal teams and external clients, ensuring that the IT services align with business needs.
Education and Expertise
Veena Kumar earned her Bachelor of Science degree in Chemical Engineering from Bangalore University. This educational background provides her with a solid foundation in analytical thinking and problem-solving, which she applies in her current role. Her expertise lies in leading global transformations and system automation, particularly in the financial services sector, where she specializes in merchant acquisitions and partner integrations.
Background
Kumar has extensive experience in the banking and credit card industries, focusing on IT client experience management. Her career has been marked by a commitment to driving efficiency and effectiveness in IT operations. She is known for her pragmatic and collaborative leadership style, which fosters a productive workplace environment and encourages teamwork among diverse groups.
Achievements
Throughout her career, Veena Kumar has been recognized for her ability to lead significant global transformations and system automation projects within the banking sector. Her work in supporting merchant acquisitions and partner integrations has contributed to improved client experiences and operational efficiencies. Kumar's leadership has facilitated the development of strong relationships with clients, enhancing service delivery and satisfaction.