Vhernie Policarpio
About Vhernie Policarpio
Vhernie Policarpio is a Team Lead at HSBC with extensive experience in credit underwriting and operations management. He has a strong background in performance management and capacity management, having worked in various roles within the company since 2010.
Work at HSBC
Vhernie Policarpio has an extensive career at HSBC, where he has held multiple positions since 2010. He began as a Fulfillment Officer in Mortgages within the Retail Banking and Wealth Management division from 2010 to 2011. He then progressed to become an Assistant Manager for Operations from 2012 to 2013, and again from 2013 to 2016. He served as a Credit Underwriter for two separate periods, first from 2016 to 2019 and then from 2019 to 2021. Currently, he is a Team Lead at HSBC, a role he has held since 2021.
Education and Expertise
Vhernie Policarpio studied at Trinity University of Asia, where he focused on Mass Communication and Media Studies from 2007 to 2009. His educational background supports his expertise in managing mortgage servicing operations and performance management. He has developed skills in capacity management, which involves optimizing resources to meet business demands efficiently.
Background
Before joining HSBC, Vhernie Policarpio worked at NCO Group as a Customer Service Representative from 2008 to 2009. His early experience in customer service laid the foundation for his subsequent roles in operations and management within the banking sector. His career trajectory reflects a commitment to developing skills relevant to team productivity and effectiveness.
Achievements in Performance Management
Vhernie Policarpio has a strong background in performance management, focusing on improving team productivity and effectiveness. His experience in various roles at HSBC has allowed him to implement strategies that enhance operational efficiency and resource optimization.
Technical Skills
Vhernie Policarpio is experienced in using Lotus Notes, a collaborative client-server software platform. This technical proficiency supports his operational roles and enhances his ability to manage team communications and workflows effectively.