Vicki Hart Mclaren Dip Smp
About Vicki Hart Mclaren Dip Smp
Vicki Hart Mclaren is a Senior Wealth Complaints Team Manager at HSBC, where she has worked since 2014. She manages a team of 17 employees and has extensive experience in handling complaints related to financial products.
Work at HSBC
Vicki Hart Mclaren has been employed at HSBC since 2006, holding various positions over the years. She currently serves as the Senior Wealth Complaints Team Manager, a role she has occupied since 2014. In this capacity, she manages a team of 17 employees across two locations, focusing on complaints related to Protection, Mortgages, endowments, and general insurance. Prior to her current role, she worked as a Wealth Complaints Team Manager from 2011 to 2014, and held positions as a Complaints Officer, Customer Service Officer, and Cashier. Her extensive experience at HSBC spans over a decade.
Education and Expertise
Vicki Hart Mclaren pursued her education at Havant & South Downs College, where she studied Tourism from 1999 to 2001. She furthered her professional qualifications at the Chartered Insurance Institute from 2011 to 2014. This educational background has equipped her with the necessary skills and knowledge to effectively manage complaints and enhance complaint handling practices within her team at HSBC.
Background
Before her tenure at HSBC, Vicki worked as a Retail Assistant Manager at Elle Magazine in New York from 2004 to 2006. This role provided her with valuable experience in customer service and retail management. Her career at HSBC began in 2006, and she has since progressed through various roles, demonstrating her commitment to the organization and her ability to adapt to different functions within the banking sector.
Team Management and Compliance
In her role as Senior Wealth Complaints Team Manager, Vicki enhances complaint handling practices by maintaining effective relationships with the Financial Ombudsman Service and compliance functions. She proactively reviews and anticipates changes in complaint volumes to ensure compliance with regulated time frames. Her leadership and strategic oversight contribute to the efficiency and effectiveness of the complaints management process at HSBC.