Vikram Chandra Gurung
About Vikram Chandra Gurung
Vikram Chandra Gurung is a Digital Experience Analyst at HSBC with over 10 years of experience in customer-centric retail banking and digital experience commercialization. He holds an MSc in International Strategic Management from Oxford Brookes University and possesses extensive knowledge of financial products, web analytics, and accessibility best practices.
Work at HSBC
Vikram Chandra Gurung has been employed at HSBC since 2011, currently serving as a Digital Experience Analyst since 2021. In this role, he contributes to the Digital Experience and Commercialisation team at HSBC UK Digital. His responsibilities include engaging stakeholders from both commercial and technical perspectives, creating digital banners, and addressing accessibility issues on the public website. He collaborates with various departments, including Legal and Compliance, Advertisement Control, and product owners, to ensure effective digital communication and compliance with industry standards.
Education and Expertise
Vikram Chandra Gurung studied at Oxford Brookes University, where he earned a Master of Science in International Strategic Management from 2006 to 2007. His educational background complements his extensive professional experience, which spans over 10 years in customer-centric retail banking environments and digital experience commercialization. He possesses strong knowledge of Agile working practices, SEO, and accessibility best practices, which are essential in his current role.
Background
Prior to his tenure at HSBC, Vikram Chandra Gurung worked as a Pricing Analyst at Centrica from 2009 to 2010 in Oxford, United Kingdom. His career has been characterized by a focus on customer-centric approaches and digital experience strategies within the banking sector. His experience has equipped him with a comprehensive understanding of financial products, procedures, services, and industry regulations.
Achievements
Vikram Chandra Gurung has a proven track record within the Digital Experience and Commercialisation team at HSBC UK Digital. He is highly analytical and has extensive experience in web analytics, utilizing tools such as Adobe Analytics and Content Square. His efforts in remediating accessibility issues on HSBC's public website demonstrate his commitment to enhancing user experience and compliance with accessibility standards.