Vinod Mathew
About Vinod Mathew
Vinod Mathew serves as the Head of the Global Operations Technical Training Team at HSBC, a position he has held since 2020. With over 15 years of experience at HSBC in various operational roles, he has demonstrated expertise in training content digitization and instructional design.
Current Role at HSBC
Vinod Mathew serves as the Head of the Global Operations Technical Training Team at HSBC, a position he has held since 2020. In this role, he is responsible for overseeing the technical training initiatives within global operations. His focus includes the digitization of training content and the application of instructional design principles to enhance learning experiences. He is based in Hyderabad, Telangana, India.
Previous Experience at HSBC
Vinod Mathew has extensive experience at HSBC, having worked in various capacities since 2002. His roles included Senior Control Manager/Vice President from 2018 to 2020, Assistant Vice President-Operations from 2008 to 2013, and Site Head of Contact Center/Vice President - Operations from 2013 to 2016. He also held positions as Assistant Manager Operations and Customer Service Executive earlier in his career. His tenure at HSBC spans nearly two decades, showcasing his commitment to the organization.
Education and Training Background
Vinod Mathew completed his education at Sharada Mandir, where he studied from 1979 to 2007. This 28-year educational journey provided him with a strong foundation that has supported his professional development in the banking and operations sector.
Expertise in Operations and Training
Vinod Mathew possesses diverse experience across various operating job models and business regions. His expertise includes leading the digitization of training content using tools such as Epiplex, GOMO, and Articulate. He has been involved in curating learning content that aligns with specific business learning paths, demonstrating his capability in instructional design and training development.