Yasmine Said
About Yasmine Said
Yasmine Said is a Customer Service Representative with extensive experience in the field, currently working at HSBC and Teleperformance Egypt. She holds a Bachelor's degree in Mass Communication and has a background in advertising and marketing.
Work at HSBC
Yasmine Said has been employed at HSBC since 2021, serving as a Customer Service Representative. In this role, she has accumulated three years of experience, contributing to the bank's customer service operations. Her responsibilities likely include assisting customers with inquiries, resolving issues, and ensuring a high level of service quality.
Current Roles at CIB Egypt and Teleperformance Egypt
Yasmine Said has been working at CIB Egypt as a Contact Center Agent since 2019, where she has gained five years of experience in customer service. Additionally, she holds a position at Teleperformance Egypt as an Outbound Sales Representative, also since 2019, where she has developed skills in sales and customer engagement. Furthermore, she has been involved in the call center operations at Teleperformance Egypt since 2018, accumulating a total of six years in that environment.
Background in Advertising and Marketing
Yasmine Said has a background in the advertising and marketing industry, where she has served as Vice President Media at Life Makers Foundation since 2016. In this capacity, she has been involved in media strategy and execution, contributing to the organization's outreach and communication efforts for eight years.
Education and Expertise
Yasmine Said holds a Bachelor's degree in Mass Communication from the Faculty of Arts at Helwan University. She studied there from 2015 to 2018. Additionally, she has a background in accounting, having studied at Ain Shams University from 2015 to 2018. Her educational qualifications support her roles in customer service and media.
Previous Experience at NSB Bank and Vodafone
Prior to her current roles, Yasmine Said gained experience as an Internship Trainee at NSB Bank for two months in 2016 and at QNB Group for one month in Cairo Governorate, Egypt. She also worked at Vodafone as a Call Center representative for 11 months in 2017, where she developed her customer service skills.