Yassin Elwakili Cert Rbcb
About Yassin Elwakili Cert Rbcb
Yassin Elwakili is a CMB Financial Support Manager at HSBC with over 15 years of experience in the financial services industry, specializing in customer experience and complaint management. He has held various roles at HSBC since 2005, demonstrating expertise in financial support and management.
Work at HSBC
Yassin Elwakili has held multiple positions at HSBC over an extensive career spanning more than 15 years in the financial services industry. He currently serves as the CMB Financial Support Manager, a role he has occupied since 2021. Prior to this, he worked as a Mortgage Financial Support Advisor for 8 months in 2021 as part of a work-from-home remote team. His earlier roles at HSBC include Senior Customer Service Advisor positions in various locations, including Camden and Oxford Circus, and a Business Specialist role at Kings Cross. He also briefly served as a Branch Manager in Kentish Town in 2013.
Education and Expertise
Yassin Elwakili studied Aerospace Engineering at Brooklands College, where he achieved both a Higher National Diploma and a Higher National Certificate. He furthered his education at Kingston University, completing a degree in Aerospace Engineering. His educational background complements his professional expertise in financial support and management, particularly in customer experience and complaint management.
Background
Yassin Elwakili's career in the financial services sector began in 2005 when he worked as a Customer Service Representative in the City of London. He progressed through various roles at HSBC, including Senior Customer Service Advisor and Business Specialist, demonstrating a commitment to customer service excellence. His experience spans multiple locations in London, reflecting a diverse understanding of customer needs and operational challenges.
Achievements
Yassin Elwakili has contributed significantly to the development of customer-centric solutions at HSBC. His role as an HSBC Nurture Ambassador highlights his commitment to fostering growth and development within the organization. With over 15 years of experience, he has focused on enhancing customer experience and effectively managing complaints, showcasing his dedication to service improvement.