Yerman Montiel
About Yerman Montiel
Yerman Montiel is a Senior Manager of Collections Regional Dialler Utility and Workforce Management at HSBC, where he has worked since 2014. He has over 15 years of experience in various roles at HSBC, contributing to the company's operations in London, United Kingdom.
Work at HSBC
Yerman Montiel has held multiple positions at HSBC since 1997. He began as an ATM's analyst and progressed to various roles including ATM's assessor, monetary logistic assessor, and strategy planning manager. He served as subdirector of contact management collections for two years before becoming head of production support for Latin America. In 2014, he took on the role of Senior Manager Collections Regional Dialler Utility and Workforce Management, where he has worked for ten years. His extensive experience at HSBC spans over two decades, reflecting a deep understanding of the company's operations and management.
Education and Expertise
Yerman Montiel earned his bachelor's degree from Universidad Nacional Autónoma de México. His educational background has provided him with a solid foundation in management and operational strategies, which he has applied throughout his career at HSBC. His expertise includes collections management, workforce optimization, and strategic planning, which are critical in his current role as Senior Manager.
Background
Yerman Montiel's career at HSBC began in 1997, where he initially worked as an ATM's analyst. Over the years, he has taken on increasing responsibilities across various departments, demonstrating his adaptability and commitment to the organization. His roles have included both operational and managerial positions, contributing to his comprehensive understanding of the banking sector.
Career Progression
Montiel's career at HSBC showcases a clear trajectory of growth and advancement. He transitioned from technical roles, such as ATM's analyst and assessor, to managerial positions, including strategy planning manager and head of production support. His current role as Senior Manager Collections Regional Dialler Utility and Workforce Management represents the culmination of his extensive experience and skills developed over more than two decades.