Yousef Osama
About Yousef Osama
Yousef Osama is a customer service professional with extensive experience in the banking sector and aviation. He has held various roles at HSBC Global Banking and Markets and currently works as a Flight Attendant at Emirates while continuing his position at Egyptian Gulf Bank.
Work at HSBC
Yousef Osama has been employed at HSBC Global Banking and Markets since 2016, where he serves in a Customer Service role. His tenure at HSBC spans eight years, during which he has gained significant experience in customer relations within the banking sector. Prior to his current position, he worked as a Back Office Executive from 2017 to 2019 and as a Sales and Service Specialist for 11 months in 2018 to 2019. This diverse experience within HSBC has contributed to his understanding of banking operations and customer service dynamics.
Education and Expertise
Yousef Osama earned a Bachelor of Business Administration (BBA) from Ahram Canadian University (ACU) between 2012 and 2015. His studies focused on Banking, Corporate, Finance, and Securities Law, providing him with a solid foundation in financial principles and regulations. This educational background supports his professional roles in the banking sector, particularly in customer service and operational functions.
Background
Yousef Osama has accumulated extensive experience in the banking and aviation industries. He began his career at the Egyptian Gulf Bank as a Trainee in 2013 and has been with the institution for 11 years. His experience extends to Emirates, where he has worked as a Flight Attendant since 2018 in Dubai. This combination of roles in banking and customer service within the airline industry highlights his versatility and adaptability in various customer-facing environments.
Career Progression
Yousef Osama's career reflects a steady progression in customer service roles across different sectors. Starting as a Trainee at the Egyptian Gulf Bank, he transitioned to HSBC Global Banking and Markets, where he held multiple positions, including Back Office Executive and Sales and Service Specialist. His current role in customer service at HSBC has been ongoing since 2016, demonstrating his commitment to the banking industry. Additionally, his role as a Flight Attendant with Emirates since 2018 showcases his ability to engage with customers in diverse settings.