Yvonne Chua
About Yvonne Chua
Yvonne Chua serves as the Head of Recruitment & Onboarding for GSC Malaysia and Global Contact Centre Shared Operations at HSBC, where she has worked since 2021. With a background in recruitment and talent acquisition across various sectors, she has held significant roles at HSBC, Standard Chartered Bank, and Experian, and is actively involved in promoting diversity and inclusion within the organization.
Current Role at HSBC
Yvonne Chua serves as the Head of Recruitment & Onboarding for GSC Malaysia and Global Contact Centre Shared Operations at HSBC. In this role, she is responsible for recruitment delivery across multiple countries, including Malaysia, China, India, Philippines, Egypt, and Sri Lanka. She focuses on providing innovative recruitment solutions to attract and onboard leadership talents that align with HSBC's strategic priorities. Additionally, she fosters relationships with external partners, including vendors, service providers, government agencies, and local authorities.
Previous Experience at HSBC
Yvonne Chua previously held the position of Head of Recruitment & Onboarding at HSBC from 2017 to 2020. During this three-year tenure, she managed recruitment processes and strategies for the GSC Malaysia and Global Transformation Centers. Before this role, she worked at HSBC for 11 months in 2020, also as Head of Recruitment & Onboarding, focusing on enhancing recruitment practices.
Career Background in Recruitment
Yvonne Chua has extensive experience in recruitment and talent acquisition. She worked at HRnet One as a Senior Regional Recruitment Consultant from 2013 to 2014 and as a Regional Recruitment Consultant from 2011 to 2013. Additionally, she served as a Talent Acquisition Manager at Experian from 2015 to 2017 and as a Senior Talent Acquisition Partner from 2014 to 2015. Her career also includes a role as a Relationship Manager at Standard Chartered Bank from 2010 to 2011.
Educational Background
Yvonne Chua studied at Southern New Hampshire University, where she earned a Bachelor's Degree in Hospitality Management from 2004 to 2006. Prior to that, she obtained a Diploma in Hotel Management from Sunway University, studying from 2001 to 2003. Her early education includes completing UEC and SPM at Chung Hua High School, Seremban, from 1995 to 2000.
Diversity and Inclusion Initiatives
Yvonne Chua co-leads the People With Disability (PWD) resource group as part of HSBC's Diversity & Inclusion committee. In this capacity, she contributes to promoting inclusivity within the organization and ensuring that diverse perspectives are represented in recruitment and onboarding processes.