Zaina Hijazi
About Zaina Hijazi
Zaina Hijazi serves as the Premier Quality and Training Lead at HSBC in Dubai, a position she has held since 2018. With a strong background in banking and international business, she has accumulated over a decade of experience in various roles within the bank.
Work at HSBC
Zaina Hijazi has been employed at HSBC since 2007, holding various positions over the years. Currently, she serves as the Premier Quality and Training Lead in Dubai, a role she has held since 2018. Prior to this, she worked as a Premier Relationship Manager from 2013 to 2018 at Emaar Square. Her earlier roles at HSBC include Premier Service Manager from 2011 to 2013 and Premier Support Officer from 2007 to 2011, both based in Dubai. Throughout her tenure, she has gained extensive experience in branch banking operations and quality assurance.
Education and Expertise
Zaina Hijazi holds a Master's degree in International Business from the University of Wollongong, where she studied from 2009 to 2011. She also earned a Bachelor of Science (BSc) in Marketing from Ajman University of Science and Technology, attending from 2002 to 2006. Her educational background provides her with a comprehensive understanding of international business principles. Additionally, she possesses expertise in risk management and portfolio management, which complements her strong foundation in banking and credit card services.
Background
Zaina Hijazi has a solid background in the financial services industry, specifically within banking. She began her career at HSBC in 2007 and has progressively taken on roles with increasing responsibility. Her experience spans over 16 years in various capacities, allowing her to develop a strong skill set in quality assurance, training, and customer relationship management. Her work has primarily focused on enhancing service delivery and operational efficiency within the bank.
Achievements
Throughout her career at HSBC, Zaina Hijazi has been involved in numerous initiatives related to quality assurance and training. Her roles have allowed her to contribute significantly to branch banking operations, ensuring high standards of service and compliance. While specific achievements are not detailed, her long-standing tenure and progression within the organization reflect her commitment to excellence in the financial services sector.