Zakir Puda
About Zakir Puda
Zakir Puda is a CDD/KYC Case Manager at HSBC Commercial Banking in Leicester, United Kingdom, with over 15 years of experience in the banking sector. He has a strong background in customer service management and digital transformation, emphasizing customer relationship building and process efficiency.
Work at HSBC
Zakir Puda has been employed at HSBC Commercial Banking since 2008, holding various roles over the years. He currently serves as a CDD/KYC Case Manager, a position he has held since 2018. Prior to this role, he worked as a Commercial/Corporate Card Manager from 2011 to 2014 and as a Senior Commercial Banker from 2008 to 2011. Additionally, he has experience in Commercial Implementation, a role he has occupied since 2014. His tenure at HSBC spans over 15 years, during which he has developed a strong understanding of banking operations and customer service.
Education and Expertise
Zakir Puda studied at EDI Pearson, focusing on Customer Service Management. He completed an Advanced Apprenticeship in Customer Services from 2014 to 2015. His education has equipped him with the skills necessary to build strong customer relationships, which contribute to customer advocacy. He possesses expertise in digital transformation, aimed at enhancing process efficiency and driving innovation within the banking sector.
Background
Before joining HSBC, Zakir Puda worked at O2 (Telefónica UK) from 1999 to 2006. His roles included Sales and Service Associate for 11 months and later as Recruitment Manager/Department Manager for six years. This experience provided him with a solid foundation in customer service and management, which he has applied throughout his career in banking.
Achievements
Zakir Puda is recognized for his meticulous approach to business, focusing on delivering results and developing profitable opportunities. His ability to build customer relationships has been instrumental in his roles at HSBC, contributing to customer satisfaction and loyalty. His experience in various managerial positions has allowed him to drive initiatives that enhance operational efficiency.