Amy Ishmael
About Amy Ishmael
Amy Ishmael is a Senior Product Manager at HST Pathways, where she leads a team of ten in developing ASC Solutions. With extensive experience in product management and healthcare, she has previously held leadership roles at Casetabs and United Surgical Partners International.
Work at HST Pathways
Amy Ishmael serves as a Senior Product Manager at HST Pathways, a role she has held since 2021. In her position, she leads a team of ten Product Management professionals, focusing on Ambulatory Surgery Center (ASC) Solutions. She is responsible for setting the vision and roadmap for HST Pathways' core product suite, ensuring alignment with company objectives and team initiatives through the use of Objectives and Key Results (OKRs). Amy has implemented best practices for cross-functional product updates and communication, which has enhanced team efficiency and consistency.
Previous Experience at Casetabs
Prior to her current role, Amy Ishmael worked at Casetabs in various capacities from 2016 to 2022. She started as a Customer Success Manager and progressed to the role of Vice President of Customer Success | Strategic Accounts before becoming Lead Product Manager. During her tenure, she managed the integration of four product technology stacks into a cohesive system, utilizing Single Sign-On (SSO) via Okta and a dashboard for the HST product suite. Her experience at Casetabs contributed to her expertise in product management and customer success strategies.
Background in Healthcare Administration
Amy Ishmael has a solid foundation in healthcare administration, having studied at Ashford University where she earned a Master's degree in Health/Health Care Administration/Management from 2013 to 2016. Additionally, she holds a Bachelor of Applied Science (B.A.Sc.) degree in Biology from the University of Colorado Denver, which she completed from 2006 to 2012. This educational background supports her extensive experience in the healthcare sector, particularly in roles that intersect with product management and operational efficiency.
Experience in Surgical Services
Before transitioning into product management, Amy Ishmael gained significant experience in surgical services. She worked at United Surgical Partners International, Inc. in various roles from 2008 to 2016, including Lead GI Lab Technician and Surgery Scheduling/Client Experience Coordinator. Her responsibilities involved overseeing technical operations and enhancing client experiences within the surgical environment. Additionally, she worked at Centura Health as a GI Lab Technician from 2007 to 2013, further solidifying her expertise in the healthcare field.