Bonnie Serrano
About Bonnie Serrano
Bonnie Serrano is a Software Quality Assurance Lead at HST Pathways, where she has worked since 2020. She has a diverse background in various roles, including positions in treatment coordination, business coordination, and application support across multiple organizations.
Current Role at HST Pathways
Bonnie Serrano currently serves as the Software Quality Assurance Lead at HST Pathways, a position she has held since 2024. In this role, she oversees quality assurance processes and ensures the delivery of high-quality software products. Additionally, she has been working as a Software Quality Assurance Engineer at HST Pathways since 2020, contributing to the development and testing of software solutions tailored for the healthcare industry.
Previous Experience in Software Support
Prior to her current role, Bonnie worked at HST Pathways as a Senior Application Support Specialist from 2018 to 2020. In this capacity, she provided technical support and troubleshooting for application users, enhancing the overall user experience. Her experience in application support laid a strong foundation for her current responsibilities in quality assurance.
Professional Background in Healthcare and Sales
Bonnie has a diverse professional background that includes roles in healthcare and sales. She worked as a Patient Services Specialist at Vanderbilt University Medical Center from 2017 to 2018, where she managed patient interactions and services. Additionally, she held various positions at DriveTime, including Sales Advisor and Senior Sales Advisor, from 2012 to 2015, focusing on customer service and sales strategies.
Education and Academic Background
Bonnie earned her Bachelor of Science degree in Mass Communication/Media Studies from Murray State University, completing her studies from 2005 to 2009. This academic background provided her with essential communication skills that are valuable in her professional roles, particularly in coordinating and managing teams.
Early Career Experience
Bonnie began her career in management and coordination roles. She worked as a Manager on Duty at Portrait Innovations in Tyler, TX, from 2010 to 2011, and later as a Studio Manager at the same company in D'Iberville, MS, for 9 months in 2011. She also served as a Business Coordinator at BGCSystems from 2016 to 2017, where she contributed to operational efficiency.