Natalie M. Weldon
About Natalie M. Weldon
Natalie M. Weldon serves as the Customer Service Support Manager at HST Pathways, where she has worked since 2023. With extensive experience in customer service and management roles, she combines technical expertise with leadership skills to enhance service quality.
Work at HST Pathways
Natalie M. Weldon has been serving as the Customer Service Support Manager at HST Pathways since 2023. In this role, she utilizes a metrics-based approach to enhance operational efficiencies and transform her team into high-performing units. She has implemented process improvements that have significantly increased customer satisfaction ratings, demonstrating her commitment to service excellence.
Previous Experience in Customer Service Management
Prior to her current position, Weldon worked at Chisholm Chisholm & Kilpatrick LTD as the Senior Intake Call Center Manager from 2022 to 2023. She also held the position of Call Center Manager at Evolve IP from 2019 to 2022. Her experience includes managing call center operations and leading teams to achieve service goals and improve customer interactions.
Military Background
Weldon has a notable military background, having served in the US Army from 1997 to 2009. She held various roles, including Staff Sergeant - Multichannel Switching Systems and Family Readiness Support Assistant. Her military experience provided her with leadership skills and a strong foundation in communication and support services.
Educational Background
Weldon studied Medical Informatics Technology at the New Jersey Institute of Technology, where she earned a Bachelor of Science in Engineering Technology from 2012 to 2014. She also completed an Associate of Arts degree in Arts and Sciences at Rowan College at Gloucester County from 2010 to 2012. Currently, she is pursuing a Master of Science in Health Information Management at American Military University, which she began in 2017.
Skills and Expertise
Weldon combines a technical background with leadership training to excel in customer support management. Her expertise includes implementing process improvements, driving efficiencies, and enhancing customer satisfaction. She has a proven track record of transforming staff into high-performing teams through effective management strategies.