Deepak Singh
About Deepak Singh
Deepak Singh is a Senior Incident Manager at HTC Global Services with over 13 years of experience in service delivery and IT service management.
Background
Deepak Singh holds over 13 years of experience in service delivery and service operation consulting. His expertise focuses on enterprise project lifecycle methodology and the ITIL framework, which he has applied in various roles across different industries. His prominent skills include analyzing and mitigating risks and finding cost-effective solutions in service delivery.
Current Position at HTC Global Services
Deepak Singh has been working as a Senior Incident Manager at HTC Global Services since 2021. Based in the United Arab Emirates, he continues to leverage his extensive experience in service management and ITIL frameworks to improve incident management processes for the company.
Previous Roles and Experience
Before joining HTC Global Services, Deepak Singh held several key roles. He worked as a Senior Incident Manager at KBridge Consulting Services Private Limited in the Pune/Pimpri-Chinchwad Area, and as Deputy Manager at Global Cloud Xchange in Navi Mumbai. His earlier positions include Major Incident Manager at Wipro Infotech in Mumbai and Analyst - Service Delivery Coordination at CSC India Pvt. Ltd. in Noida. His career also includes roles as a Technical Lead at Aegis Limited, a Technical Support Specialist at iYogi Technical Services, and various technical support positions at DELL INTERNATIONAL SERVICES INDIA PVT. LTD., Teleperformance India, and VCUSTOMER SERVICES INDIA PVT. LTD.
Education and Certifications
Deepak Singh has a Bachelor's degree in Computer Application from Alaknanda Vishavavidyalayam and a Diploma in Mechanical Engineering from A.I.S.S.M.S Poly. Additionally, he completed his SSC in Science from Stella Maris School, Pune. His academic background is complemented by his ITIL Intermediate certification, which highlights his proficiency in IT service management.
Skills and Specializations
Deepak Singh excels in performance and productivity enhancement, service delivery optimization, and project management. He specializes in setting realistic goals, enforcing deadlines, and ensuring successful service operations. His skillset includes a strong background in risk analysis and mitigation, as well as developing cost-effective solutions for service delivery challenges.