Ramakrishnan Nagarajan
About Ramakrishnan Nagarajan
Ramakrishnan Nagarajan is a Senior Delivery Manager at HTC Global Services with extensive experience in technical documentation and project management.
Company: HTC Global Services
Ramakrishnan Nagarajan is currently employed at HTC Global Services, based in Troy, Michigan, United States. He has held various roles in the company since 2003, including Senior Delivery Manager, Senior Manager - Projects, and Project Manager for the India Pvt. Ltd branch. His tenured experience at HTC Global Services indicates longstanding expertise and commitment in different capacities within the organization.
Title: Senior Delivery Manager
Ramakrishnan Nagarajan holds the title of Senior Delivery Manager at HTC Global Services. He has been in this role since 2019, demonstrating his proficiency and ability to manage large-scale deliverables effectively. This position involves overseeing the delivery processes of various projects, ensuring they meet established criteria and timelines.
Education and Expertise: Madurai Kamaraj University
Ramakrishnan Nagarajan completed his education at Madurai Kamaraj University, specializing in Computer Applications and Mathematics. He earned a Master of Science degree in Mathematics in 1993 and further pursued studies in Computer Applications in 1994. His academic background laid the foundation for his expertise in technical fields, particularly ITIL and Scrum methodologies.
Background: Early Career in Technical Documentation and Software Engineering
Ramakrishnan Nagarajan began his career as a Software Engineer at Content Development Group Ssi Education from 2000 to 2003. He then moved to HTC Global Service India Pvt. Ltd., where he served as Manager of Technical Documentation from 2003 to 2011. During this period, he built and managed a large team of technical communicators and handled extensive technical documentation suites.
Achievements: Product Delivery and ITSM Management
Ramakrishnan Nagarajan has notable achievements in product delivery and ITSM management. He delivered a major product used by over 30 customers and currently manages the delivery of a homegrown ITSM product at HTC Global Services. His role involves defining processes, procedures, and SLAs for Service Transition and Service Operations activities, showcasing his adeptness in organizational and management skills.