Alexander Olkov
About Alexander Olkov
Alexander Olkov is a Software QA Engineer at Hubstaff, where he has worked since 2023. He has extensive experience in customer support and community management, having held various roles at Hubstaff and PokerStrategy.com over a career spanning more than a decade.
Work at Hubstaff
Alexander Olkov has been employed at Hubstaff as a Software QA Engineer since 2023. In this role, he is responsible for ensuring the quality and functionality of software products. Prior to this position, he worked at Hubstaff in various capacities, including Technical Support Specialist (Tier 2) from 2021 to 2023 and Customer Service Representative (Tier 1) from 2020 to 2021. His experience at Hubstaff spans over three years, contributing to his expertise in software quality assurance and customer support.
Background in PokerStrategy.com
Before joining Hubstaff, Alexander Olkov worked at PokerStrategy.com in multiple roles from 2008 to 2014. He started as a Freelance forum moderator, poker coach, and translator, and later became a Community Manager focusing on video content. He served as a Senior Specialist in VIP relations and managed the Poker School for ten months. His responsibilities included managing a yearly budget exceeding $200k for educational content and coordinating the release of up to 21 educational videos weekly.
Education and Expertise
Alexander Olkov studied at Vyatka State University of Humanities from 2002 to 2007, where he focused on linguistics and earned a degree as a Linguist-translator. This educational background has contributed to his communication skills and ability to manage diverse teams effectively in his professional roles.
Project Management and Automation Skills
At PokerStrategy.com, Alexander Olkov demonstrated strong project management skills by working with up to 60 contractors monthly, handling billing and documentation. He also created an automated system for auditing players' monthly results at SpinLegends.com, which optimized operations and saved the company the equivalent of one full-time position. His ability to manage VIP relations involved maintaining contact with around 100 VIP players, showcasing his customer service and relationship management skills.