Laura Larrea
About Laura Larrea
Laura Larrea is a Customer Success Manager at Hubstaff, where she has worked since 2022. She has a diverse background in customer success and management, with experience in remote work environments and international roles.
Work at Hubstaff
Laura Larrea has been serving as a Customer Success Manager at Hubstaff since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her position is fully remote, reflecting her adaptability to modern work environments. Laura's experience in customer success roles contributes to her ability to manage client relationships effectively.
Previous Experience in Customer Success
Before joining Hubstaff, Laura worked at Achieve Test Prep as a Customer Success Manager for five months in 2021. She also held the position of Account Services Supervisor at the same organization from 2018 to 2021. Her career began at Achieve Test Prep as a Customer Success Assistant Manager in 2021, where she gained foundational experience in customer service and support.
International Work Experience
Laura has a diverse professional background that includes managerial roles in both the Dominican Republic and Honduras. She worked as a Program Manager at KM2 Solutions from 2014 to 2018, which provided her with significant leadership experience. Her international work experience enhances her understanding of different market dynamics and customer needs.
Education and Expertise
Laura Larrea's educational background includes studies at Harvard Business School Online, where she completed a course on Identifying Competitive Risk in 2017. She also studied Business Administration, Management and Operations at Universidad Nacional Pedro Henríquez Ureña, earning her Bachelor's degree between 2016 and 2018. Additionally, she completed a course on Fundamentals of Digital Marketing at The Open University and received compliance training in HIPAA through Udemy.
Remote Work Experience
Laura has extensive experience in remote work environments, having held multiple remote positions since at least 2018. This experience has equipped her with the skills necessary to thrive in virtual settings, manage teams effectively, and maintain productivity while working from different locations.