Nomfundo Phakathi
About Nomfundo Phakathi
Nomfundo Phakathi is a Customer Success Manager with a strong background in leadership and social skills. She has experience in the IT and cloud-based solutions industry and holds degrees in Economics and Business Management.
Work at Hubstaff
Nomfundo Phakathi currently serves as a Customer Success Manager at Hubstaff, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring clients derive maximum value from Hubstaff's services. Her responsibilities include managing client relationships, addressing customer inquiries, and implementing strategies to improve customer retention and engagement.
Previous Experience in Customer Success
Prior to her role at Hubstaff, Nomfundo worked at CloudApper as a Key Account Manager and Customer Success Analyst from 2020 to 2021. In this capacity, she was responsible for managing key client accounts and analyzing customer success metrics. Additionally, she worked at Crimson Education as a Sales Development Representative in 2019, where she contributed to sales efforts and client outreach.
Education and Expertise
Nomfundo Phakathi studied at Nelson Mandela Metropolitan University, where she earned a BCom in Economics and Business Management from 2015 to 2017. She furthered her education at the University of Johannesburg, obtaining a BCom Honours in Economics in 2018. Her academic background equips her with a strong foundation in economic principles and business management, which she applies in her professional roles.
Background in Economics and Tutoring
Nomfundo has a background in economics, having worked as a Macroeconomics tutor at the University of Johannesburg in 2018. This role involved assisting students in understanding complex economic concepts and fostering their academic growth. Her experience in education complements her professional expertise in customer success and account management.
Passion for Economic and Social Development
Nomfundo Phakathi has a demonstrated passion for economic and social development. This interest drives her professional endeavors and influences her approach to customer success, where she aims to create positive outcomes for clients and contribute to broader societal goals.