Ana Duarte
About Ana Duarte
Ana Duarte is an Account Manager at Hudson Energy, where she has worked since 2020. She has a diverse background in customer service and quality assurance, with previous roles at Just Energy and Compensar, and holds a Bachelor's degree in Economics from Universidad de La Salle.
Current Role at Hudson Energy
Ana Duarte has been serving as an Account Manager at Hudson Energy since 2020. In this role, she focuses on managing client accounts and enhancing customer relationships. Her responsibilities include selling and cross-selling new products and services, which has contributed to increasing and maintaining the customer base for the company. Ana's work is essential in ensuring customer satisfaction and retention.
Previous Experience at Just Energy
Prior to her current position, Ana worked at Just Energy as a Quality Assurance Analyst from 2015 to 2020 in the Toronto, Canada area. During her five years there, she was involved in assessing and improving the quality of service provided to customers. This experience equipped her with valuable skills in quality management and customer service.
Educational Background
Ana Duarte has a diverse educational background in Banking and Financial Support Services and Economics. She studied at Universidad de La Salle, where she earned a Bachelor's degree in Economics from 1999 to 2004. Additionally, she completed multiple programs in Banking and Financial Support Services at institutions such as the Canadian Security Institute and George Brown College, achieving certifications in 2015 and 2019.
Early Career Experience
Ana began her career in Colombia, where she worked as an Office Receptionist and Health Care Provider at Compensar from 2000 to 2003. She also held the position of Administrative Assistant at Citi for one year in 1997. Furthermore, she gained experience in the marketing sector by working as Administrative Support in the Marketing Equipment Management Department at PepsiCo for a brief period in 2014.
Contributions at Hudson Energy
At Hudson Energy, Ana Duarte has actively participated in focus groups aimed at identifying opportunities for improvement within the company. She has also played a role in the introduction of new products and services, demonstrating her commitment to enhancing the company's offerings and customer experience.