Caitlin Lier
About Caitlin Lier
Caitlin Lier serves as the Senior Director of Retention & Customer Experience at HUM Nutrition, where she has worked since 2022. With over a decade of experience in customer retention and support, she has held various roles at notable companies, including Disney and Hulu.
Current Role at HUM Nutrition
Caitlin Lier serves as the Senior Director of Retention & Customer Experience at HUM Nutrition, a position she has held since 2022. In this role, she focuses on developing strategies to enhance customer engagement and loyalty. Her responsibilities include overseeing customer retention programs and optimizing customer support operations to improve overall customer experiences.
Previous Experience at HUM Nutrition
Before her current role, Caitlin Lier worked at HUM Nutrition in various capacities. She served as the Director of Customer Support from 2017 to 2021, where she managed customer service operations. Following this, she held the position of Senior Director of Customer Experience for ten months in 2021 to 2022. Her tenure at HUM Nutrition has contributed to her extensive knowledge in customer experience management.
Experience at Disney Parks, Experiences and Products
Caitlin Lier has experience working at Disney Parks, Experiences and Products, where she held two supervisory roles. She was a Supervisor in Studio Operations from 2012 to 2014 and later served as a Supervisor in Park Operations from 2014 to 2015. These positions provided her with insights into customer service and operational management within a high-traffic environment.
Background in Viewer Experience at Hulu
Caitlin Lier worked at Hulu as a Team Manager for Viewer Experience from 2015 to 2017. In this role, she was responsible for managing a team focused on enhancing viewer satisfaction. Her experience at Hulu further developed her skills in customer engagement and retention strategies.
Education and Expertise
Caitlin Lier earned a Bachelor of Arts (B.A.) in Sociology from California State Polytechnic University-Pomona. Her educational background complements her over a decade of experience in developing and implementing customer retention programs. She is adept at creating seamless customer experiences and has a proven track record in driving customer engagement through innovative strategies.