Jade Adams
About Jade Adams
Jade Adams serves as the Head of Customer Success at Humaans, bringing extensive experience from previous roles at Optimizely and Episerver. With a strong background in customer success management and a focus on improving organizational practices, she has a proven track record in modernizing HR solutions.
Current Role at Humaans
Jade Adams serves as the Head of Customer Success at Humaans, a position she has held since 2024. In this role, she is responsible for driving customer satisfaction and success initiatives within the organization. Her work is conducted in a hybrid setting from London, England. Adams focuses on enhancing customer engagement and ensuring that clients derive maximum value from Humaans' offerings.
Previous Experience at Optimizely
Prior to her current role, Jade Adams worked at Optimizely for a total of three years. She held the position of Senior Vice President, Customer Success & Advocacy from 2022 to 2024 and Vice President, Global Customer Success from 2021 to 2022. During her tenure, she contributed to customer success strategies and advocacy efforts, enhancing the overall customer experience.
Career Background in Customer Success
Jade Adams has extensive experience in customer success roles across various organizations. She worked at Episerver (now Optimizely) as Vice President, Global Customer Success Management from 2019 to 2021, and as Director of Customer Success, EMEA from 2015 to 2019. Earlier in her career, she served as Customer Success Director at Spotler UK from 2012 to 2014, and held several positions at Spotler UK and Global Radio, focusing on customer management and marketing.
Education and Qualifications
Jade Adams studied at the University of Brighton from 2006 to 2009, where she completed her degree over a three-year period. Her educational background has provided her with a foundation that supports her career in customer success and management.
Expertise in DE&I and HR Solutions
Jade Adams has a background in accessing Diversity, Equity, and Inclusion (DE&I) insights to improve organizational practices. She has a proven track record of transitioning from traditional systems to modern Human Resource Information Systems (HRIS) solutions. Additionally, she has experience in automating HR processes and enhancing employee experience through collaboration with Talent, Finance, and IT teams.