Oliver Day
About Oliver Day
Oliver Day is a Conversational AI Developer with expertise in process improvement and change management in customer support. He has a strong background in journey mapping and has held various managerial roles in customer support across multiple companies.
Work at HumanFirst
Oliver Day currently serves as a Conversational AI Developer at HumanFirst. He has been in this role since 2023, contributing to the development and enhancement of conversational AI solutions. His work focuses on improving customer interactions through advanced AI technologies.
Previous Experience in Customer Support Management
Oliver Day has a diverse background in customer support management. He held the position of Customer Support Manager at Avast from 2016 to 2019, where he managed support operations in Belgrade. He also worked as Head of Customer Support at Privax Limited from 2012 to 2016, overseeing customer service strategies and team performance.
Education and Expertise
Oliver Day earned a Master of Business Administration (MBA) from the London School of Commerce, completing his studies from 2012 to 2013. He also holds a Bachelor of Arts in Political Science and Biology from Knox College, which he obtained between 2001 and 2005. His educational background supports his expertise in process improvement and change management.
Experience in Conversational AI and Process Improvement
Oliver Day has extensive experience in designing and training chatbot conversations for multinational brands. His role as a Conversational Engineer at CDI Services from 2021 to 2023 allowed him to further develop his skills in conversational AI. He specializes in journey mapping to enhance customer support experiences, combining his technical knowledge with a strong foundation in performance management.
Career Timeline
Oliver Day's career includes significant roles across various organizations. He worked as Operations Manager at Serco from 2009 to 2011 and later transitioned to Avast as Customer Improvements Manager for nine months in 2019. His career reflects a consistent focus on customer support and operational excellence.