B.J. S.
About B.J. S.
B.J. S. serves as the Chief Customer Officer at Humanly since 2021, bringing extensive experience in customer success and brand management from previous roles at companies like TINYpulse and Leafly.
Work at Humanly
B.J. S. serves as the Chief Customer Officer at Humanly, a position held since 2021. In this role, B.J. is responsible for overseeing customer relations and ensuring a high level of customer satisfaction. B.J. previously worked at Humanly as the Head of Customer Success from 2020 to 2021, where they focused on enhancing customer experiences and driving retention strategies.
Previous Experience in Customer Roles
Before joining Humanly, B.J. S. held several significant positions in customer-focused roles. B.J. was the Head of Customer Happiness at TINYpulse from 2013 to 2018, where they worked to improve customer engagement. Additionally, B.J. served as Chief Customer Officer at Wunderground Coffee from 2020 to 2021, and as Head of Products and Brands at Leafly for 10 months in 2018.
Background in Brand Partnerships
B.J. S. has extensive experience in brand partnerships, notably serving as Vice President of Brand Partnerships at Leafly from 2018 to 2020. This role involved managing relationships with various brands and enhancing partnership strategies. Prior to this, B.J. worked as Vice President of Account Management and Sales at Adventonline from 2004 to 2013, contributing to the company's growth through effective account management.
Education and Expertise
B.J. S. studied at Lafayette College, earning a degree in Business and Economics, English from 1996 to 2000. B.J. also attended the School of Visual Arts, where they focused on Copywriting in 2000. This educational background provides a foundation in both business strategy and creative communication.
Early Career Development
B.J. S. began their career as an Assistant Strategic Planner at DDB in New York from 2000 to 2002. Following this role, B.J. worked as an Account Manager at Invedia from 2002 to 2004. These early positions helped shape B.J.'s skills in strategic planning and account management, laying the groundwork for future leadership roles.