Jessie Gonzalez
About Jessie Gonzalez
Jessie Gonzalez is a Customer Care Specialist with a background in business administration. She has extensive experience in customer service roles across various companies in the Greater New York City Area.
Current Role at Hungryroot
Jessie Gonzalez serves as a Customer Care Specialist at Hungryroot, a position she has held since 2021. In this role, she focuses on providing support and assistance to customers, ensuring a positive experience with the company's products and services. Her responsibilities include addressing customer inquiries, resolving issues, and enhancing overall customer satisfaction.
Previous Experience in Customer Engagement
Prior to her current role, Jessie Gonzalez accumulated extensive experience in customer engagement. She worked at Bombas as a Social Engagement & Customer Happiness Associate for three months in 2020. Additionally, she held the position of Customer Operations Specialist at Birchbox from 2015 to 2019, where she contributed to customer service operations for four years. Her experience also includes a role as a Client Experience Associate at GLAMSQUAD for one year.
Education and Academic Background
Jessie Gonzalez studied Business Administration and Management at the Borough of Manhattan Community College. She earned her Associate's Degree in this field, completing her studies from 2020 to 2021. This educational background has provided her with foundational knowledge applicable to her roles in customer service and operations.
Long-term Commitment to Customer Service
Jessie Gonzalez has demonstrated a long-term commitment to customer service throughout her career. She worked at the YMCA of Greater New York as a Member Services Associate for eight years, from 2009 to 2017. Additionally, she served as a Customer Relations Associate at GLOSSYBOX for three years, from 2011 to 2014. This extensive experience highlights her dedication to enhancing customer experiences across various organizations.