Brendan Kiel
About Brendan Kiel
Brendan Kiel is the Manager of Technical Services at Hyperscience, with over 22 years of experience in customer service and 17 years in technical support.
Current Role at Hyperscience
Brendan Kiel currently holds the position of Manager, Technical Services at Hyperscience, located in the New York City Metropolitan Area. In this role since 2024, he is responsible for overseeing the Technical Support Engineering team. His key duties include strategic planning and implementing operational improvements to enhance service delivery. Additionally, he plays a pivotal role in hiring, training, and evaluating staff performance to ensure a high standard of support operations.
Previous Roles at Hyperscience
Before becoming Manager, Technical Services, Brendan Kiel worked as a Staff Technical Support Engineer from 2022. Prior to that, he held the position of Sr. Technical Support Engineer starting from 2020. Both roles were based in the New York City Metropolitan Area. His responsibilities included providing advanced technical support, troubleshooting complex issues, and collaborating with other departments to ensure customer satisfaction.
Experience at Commvault
Brendan Kiel served as a Customer Support Engineer at Commvault from 2018 to 2020. Based in Tinton Falls, NJ, he was involved in offering customer support solutions, handling technical issues, and directly engaging with clients to resolve their problems efficiently. His experience at Commvault enriched his technical expertise and customer service skills.
Long-term Role at Game Servers LLC
From 2005 to 2018, Brendan Kiel worked as a Level 3 Windows/Linux Sysadmin at Game Servers LLC. During this extensive period, he gained significant experience in system administration, managing both Windows and Linux servers. This role allowed him to hone his technical skills and deepen his understanding of systems management and customer service.
Early Career and Education
Brendan Kiel's early career included a sales position at Red Devil Games from 2002 to 2005. He also studied Computer Aided Design at Brookdale Community College from 2004 to 2005. Though he did not complete his degree, this education provided a foundation in technical disciplines which complemented his subsequent professional roles.