Yani Yanev
About Yani Yanev
Yani Yanev is a Technical Writer at Hyperscience with a background in technical support and customer support. He holds a Master's degree in Computer/Information Technology Administration and Management and a Bachelor's degree in Computer Software Engineering from the Technical University of Sofia.
Technical Writer at Hyperscience
Yani Yanev has been serving as a Technical Writer at Hyperscience since 2021. Based in Sofia, Bulgaria, his role involves creating and maintaining technical documentation that supports various products and services offered by the company. His work ensures that technical information is accessible and comprehensible to both technical and non-technical users, thereby enhancing user experience and enabling effective product use.
Technical Support Specialist at OfficeRnD
Prior to his role at Hyperscience, Yani Yanev worked as a Technical Support Specialist at OfficeRnD from 2019 to 2021. In this role, he was responsible for providing technical assistance and support to customers, helping them resolve software-related issues. His role included diagnosing and troubleshooting problems, maintaining customer satisfaction, and contributing to the overall efficiency of the customer support process.
Customer Support Specialist at GVC Group
From 2017 to 2019, Yani Yanev worked as a Customer Support Specialist at GVC Group. His responsibilities included addressing customer inquiries, solving technical and operational issues, and providing excellent customer service. His experience in this role helped him develop strong problem-solving skills and a comprehensive understanding of customer needs and service strategies.
Education and Expertise
Yani Yanev holds a Master’s degree in Computer/Information Technology Administration and Management from the Technical University of Sofia, which he earned between 2018 and 2020. Additionally, he has a Bachelor’s degree in Computer Software Engineering from the same institution, which he obtained from 2014 to 2018. His academic background provides a solid foundation in IT and software engineering principles, which he applies in his professional roles.