Pradeep Kumar P
About Pradeep Kumar P
Pradeep Kumar P is a Support Engineer SE-2 currently employed at HyperVerge Inc. in Bangalore Urban, Karnataka, India, where he has worked since 2022. He has a background in data operations and client partnership, with previous roles at Access Healthcare Services, DesiCrew Solutions, and Omega Healthcare Management Services.
Current Role at HyperVerge
Pradeep Kumar P serves as a Support Engineer SE-2 at HyperVerge Inc. since 2022. In this role, he focuses on addressing customer support issues and enhancing user experience. He collaborates with product owners and developers to improve product features based on customer feedback. His responsibilities include identifying patterns in support tickets to proactively suggest bug fixes or feature enhancements. This position builds on his previous experience in support engineering within the same company.
Previous Experience in Client Services
Prior to his current role, Pradeep worked at Access Healthcare Services as a Client Partner for six months in 2017. He also held the position of Senior Accounts Receivable Caller in US healthcare at Omega Healthcare Management Services for six months in 2019. His experience in client services has equipped him with skills in managing client relationships and understanding healthcare operations.
Data Operations Management Experience
Pradeep served as a Data Operations Manager at DesiCrew Solutions Private Limited from 2019 to 2021. In this capacity, he managed data operations and contributed to team performance over a two-year period in Bangalore Urban, Karnataka, India. His role involved overseeing data management processes and ensuring operational efficiency.
Educational Background in Physics
Pradeep Kumar P completed his Master of Science in Physics at Pondicherry University from 2014 to 2016. Prior to that, he earned a Bachelor of Science in Physics from Presidency College, Chennai, from 2011 to 2014. His educational background in physics provides a strong analytical foundation that supports his technical roles in engineering and operations.
Mentorship and Team Collaboration
Pradeep enjoys mentoring colleagues and takes ownership of team goals and metrics. His collaborative approach fosters a supportive work environment, enhancing team performance and productivity. He actively engages with team members to achieve shared objectives and improve overall outcomes.