Rachel Butler
About Rachel Butler
Rachel Butler is a Training Lead at IANS, where she has worked in various client services roles since 2014. She holds a Bachelor's degree in Communication and Media Studies from the University of Massachusetts Amherst.
Current Role as Training Lead
Rachel Butler currently holds the position of Training Lead at IANS, a role she has occupied since 2023. In this capacity, she is responsible for developing and implementing training programs that enhance the skills and knowledge of employees. Her focus is on ensuring that the training initiatives align with the company's objectives and support employee growth.
Experience at IANS
Rachel Butler has extensive experience at IANS, having worked in various roles since 2014. She began as a Call Host and progressed to Client Services Specialist, Senior Client Services Specialist, and Client Services Team Lead. Her tenure at IANS spanned from 2014 to 2023, during which she contributed to client relations and service delivery.
Previous Employment History
Before her time at IANS, Rachel Butler worked at the Jewish National Fund as an Administrative Assistant from 2003 to 2005 in Boston, MA. She also served as Office Manager at Arthur Murray Dance Studio from 2005 to 2009 in Randolph, MA. These roles provided her with foundational skills in administration and client service.
Educational Background
Rachel Butler earned her Bachelor's degree in Communication and Media Studies from the University of Massachusetts Amherst. She attended the university from 1998 to 2002, where she developed a strong understanding of communication principles and media practices.