Cedric Jacques
About Cedric Jacques
Cedric Jacques serves as the Customer Service Operation Director for Radiopharma Solutions at IBA, where he has worked since 2011. He has a background in engineering and extensive experience in project management and customer service operations.
Current Role at IBA
Cedric Jacques serves as the Customer Service Operation Director for Radiopharma Solutions at IBA. He has held this position since 2011, contributing to the company's operations in Louvain-La-Neuve. In this role, he oversees a global team responsible for the installation and maintenance of cyclotron and chemistry modules. His team includes members based in various regions, including Belgium, China, South Asia, the UK, and the US. He plays a crucial role in managing the first line customer interface and mission scheduling, ensuring effective communication and service delivery.
Professional Background
Before joining IBA, Cedric Jacques worked at Thales Alenia Space ETCA SA as a Project Manager from 2000 to 2011. During his 11 years in this role, he gained extensive experience in project management within the aerospace sector in Belgium. His background in managing complex projects laid the foundation for his current responsibilities in customer service operations.
Education and Expertise
Cedric Jacques studied at both College Sainte Gertrude and Haute Ecole 'Léonard de Vinci' in Bruxelles, where he earned a Bachelor of Engineering in Electrical, Electronic, and Communications Engineering Technology. His education spanned from 1996 to 2000, providing him with a solid technical foundation that supports his current role in customer service operations within the radiopharmaceutical sector.
Key Contributions
In his current position, Cedric Jacques has been instrumental in managing worldwide interventions for Radio-Pharma sites. He leverages both headquarters and local teams to provide support, ensuring that customer needs are met effectively. Additionally, he plays a key role in developing new features for customers and enhancing team training and skills development within the customer service department.