Nicolas Fougnies
About Nicolas Fougnies
Nicolas Fougnies is an IS Support Engineer at IBA in Louvain-la-Neuve, Belgium, where he has worked since 2015. He specializes in providing technical support on Windows platforms and has a background in Java development and knowledge base management.
Work at IBA
Nicolas Fougnies has been employed at IBA as an IS Support Engineer since 2015. In this role, he provides technical support primarily on Windows platforms. His responsibilities include managing stock and planning migrations, which highlight his organizational and planning skills. He is also involved in Knowledge Base Management, ensuring that technical information remains accessible and current for team members. Additionally, he has contributed to HelpDesk Improvement Projects, focusing on enhancing user experience and operational efficiency.
Previous Experience at Pulsar Consulting
Before joining IBA, Nicolas Fougnies worked as a Java Developer Trainee at Pulsar Consulting sa in 2014. His tenure lasted for three months and took place in Wavre. This early experience in the tech industry provided him with foundational skills in software development and exposure to the consulting environment.
Education and Expertise
Nicolas Fougnies studied at Ecole Pratique Hautes Etudes Commerciales (EPHEC), where he pursued a Bachelor's degree in Computer and Information Sciences and Support Services. His studies spanned from 2011 to 2015, equipping him with the necessary knowledge and skills to excel in technical support and information management.
Technical Skills and Responsibilities
In his current role, Nicolas Fougnies showcases expertise in providing technical support on Windows platforms. He is responsible for hardware maintenance and provisioning, ensuring that all equipment operates optimally. His involvement in Knowledge Base Management further emphasizes his commitment to maintaining up-to-date technical information for his team.