Danielle K.
About Danielle K.
Danielle K. is a Senior Technical Analyst at Ibotta, Inc., with extensive experience in insurance claims adjusting and customer service. She holds dual degrees in Psychology and Studio Art/Photography from Michigan State University and has a strong background in technical analysis and digital arts.
Work at Ibotta
Danielle K. has held multiple roles at Ibotta, Inc. since 2019. She started as an Ibotta Care Agent, where she worked for 11 months before becoming the Ibotta Care Agent Lead - Retail Affiliate for 9 months. In 2021, she transitioned to the role of Technical Analyst on the Live Team, serving for 2 years. Currently, she is a Senior Technical Analyst on the Live Team, a position she has held since 2023. Her experience at Ibotta has allowed her to develop a strong understanding of customer service and technical support within the company.
Education and Expertise
Danielle K. studied at Michigan State University, where she earned a Bachelor of Science in Psychology and a Bachelor of Art in Studio Art/Photography, both completed between 2002 and 2006. Her educational background supports her expertise in personal and commercial lines insurance, particularly in claims adjusting for auto, bodily injury, and general liability. Additionally, her skills in Adobe Creative Suite highlight her proficiency in digital arts, including retouching and graphic design.
Background in Insurance and Real Estate
Danielle K. has a diverse background in the insurance and real estate sectors. She worked as a Claims Adjuster at Bristol West Insurance Group for one year and as a Claims Specialist at CNA Insurance for two years. Her experience also includes working as a Closing Assistant at Land Title Guarantee Company, where she gained knowledge in residential, builder, and lender/refinance real estate closings and title insurance. This combination of roles showcases her comprehensive understanding of both claims adjusting and real estate processes.
Customer Service and Technical Support Experience
Danielle K. has a solid foundation in customer service and technical support. Her roles at Ibotta involved direct customer interaction and support, enhancing her skills in troubleshooting and resolving issues. Additionally, her experience as a Religious Education Coordinator at Risen Christ Parish allowed her to further develop her communication and organizational skills. This background complements her current position as a Senior Technical Analyst, where she applies her customer service experience to technical challenges.
Creative Pursuits in Photography
Alongside her technical and analytical skills, Danielle K. engages in fine art, commercial, portrait, and wedding photography. This creative pursuit demonstrates her ability to blend artistic vision with technical expertise. Her background in Studio Art/Photography from Michigan State University further supports her photography endeavors, showcasing her versatility beyond her professional roles.