Jackie Smith
About Jackie Smith
Jackie Smith serves as the Director of Ibotta Care, focusing on customer support and business process design. With a background in various roles at Ibotta, Inc. and a degree in English Language and Literature from Colorado State University, she specializes in enhancing operational efficiency and client success.
Work at Ibotta
Jackie Smith currently serves as the Director of Ibotta Care (Customer Support) at Ibotta, Inc., a position held since 2021. In this role, she oversees customer support operations, focusing on enhancing the customer experience. Prior to this, she held several positions at Ibotta, including Senior Manager of Business Operations from 2019 to 2021, Business Operations Manager from 2018 to 2019, Client Success Manager from 2017 to 2018, and Account Associate from 2016 to 2017. Throughout her tenure, she implemented Lean Six Sigma methodologies to improve customer support processes and developed strategic initiatives to enhance client success and operational efficiency.
Education and Expertise
Jackie Smith earned a Bachelor of Arts (B.A.) in English Language and Literature/Letters from Colorado State University. Her educational background supports her expertise in business process design, with a specific focus on scalability and innovation. This academic foundation has contributed to her ability to make strategic prioritization decisions that drive business success.
Background
Before joining Ibotta, Jackie Smith worked in various roles that contributed to her professional development. She served as an Administrative Assistant at Colorado State University from 2009 to 2013 and as an Academic Advisor at Aspen University from 2015 to 2016. Additionally, she worked as a Production Assistant at E.G.A.D.S. from 2014 to 2015. These experiences provided her with a diverse skill set and a strong foundation in customer service and operational support.
Achievements
During her career at Ibotta, Jackie Smith has been instrumental in implementing Lean Six Sigma methodologies to enhance customer support processes. She has also collaborated with cross-functional teams to identify and solve complex business problems, demonstrating her ability to drive operational efficiency. Her strategic initiatives have focused on improving client success in a fast-paced environment, showcasing her leadership in business operations.